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  <author>Natasha Staal</author>
  <body-html>&lt;p&gt;&lt;br&gt;&lt;span class=&quot;caps&quot;&gt;HOW TO ORDER&lt;/span&gt;&lt;br /&gt;The easiest and efficient way to order is via our secure online shopping cart payment service. Select your items in the shopping cart and when finished proceed to checkout.&lt;/p&gt;


	&lt;p&gt;Product prices include &lt;span class=&quot;caps&quot;&gt;GST&lt;/span&gt; and Australian shipping rates are added on during the checkout process. Postage costs include packaging. International buyers are welcome and postage costs will be advised upon full address details being provided.&lt;/p&gt;


	&lt;p&gt;Order Fulfilment&lt;br /&gt;Should you place an order for an item that is out of stock, we will hold the entire order until such time as it become available again. You will be advised of this should this occur. If an item is no longer available we will advise you.&lt;/p&gt;


	&lt;p&gt;Clearance, Specials and Sale Items&lt;br /&gt;&lt;span class=&quot;caps&quot;&gt;NO RETURNS OR CREDITS&lt;/span&gt; issued against any specials and clearance items.  We hold no responsibility to the quality or condition of clearance items.&lt;/p&gt;


	&lt;p&gt;Handmade Items&lt;br /&gt;These items are sourced from various parts of the world. As these items are hand finished using traditional methods, any irregularities and characteristics will occasionally deviate in colour, grain, texture and consistency. It is even possible that some parts of the timeber may open up in areas. This is part of the originality of the timber and the uniqueness of each peice.&lt;/p&gt;


	&lt;p&gt;Please email us at &lt;a href='mailto:info@styleandkulture.com.au'&gt;info@styleandkulture.com.au&lt;/a&gt; if you have any questions about ordering.&lt;/p&gt;


	&lt;p&gt;&lt;span class=&quot;caps&quot;&gt;PAYMENT METHODS&lt;/span&gt;&lt;br /&gt;Dispatch is fast, once payments have cleared, your items are on their way.&lt;br /&gt;Style &amp;#38; Kulture accept major Credit Cards such as Visa and Mastercard or you can pay direct from your Paypal account. In addition we also offer manual payment options such as cheque, money order or direct deposit into our bank account. Online credit card payments are processed by Paypal.&lt;/p&gt;


	&lt;p&gt;Credit Card&lt;br /&gt;Visa and Mastercard accepted &#8211; processed by Paypal &#8211; select Paypal option at checkout.&lt;/p&gt;


	&lt;p&gt;Paypal&lt;br /&gt;Pay direct from your Paypal account&lt;/p&gt;


	&lt;p&gt;Cheques &amp;#38; Money Orders&lt;br /&gt;Make cheques or money orders payable to &#8216;Style &amp;#38; Kulture&#8217; and send to:&lt;/p&gt;


	&lt;p&gt;Style &amp;#38; Kulture&lt;br /&gt;Muskwood Street&lt;br /&gt;Capalaba  &lt;span class=&quot;caps&quot;&gt;QLD  4157&lt;/span&gt;&lt;br /&gt;(Goods will be dispatched upon cheque clearance)&lt;/p&gt;


	&lt;p&gt;Direct Bank Payment&lt;br /&gt;If you wish to pay directly into our bank account, please select this option at checkout. Goods will be dispatched once payment cleared in our account.&lt;/p&gt;


	&lt;p&gt;Paypal are owned by eBay, one of the world&#8217;s largest online retailers so you know your information will be kept secure.&lt;/p&gt;


	&lt;p&gt;Prices are subject to change without notice.&lt;/p&gt;


	&lt;p&gt;14-DAY &lt;span class=&quot;caps&quot;&gt;REFUND&lt;/span&gt;/REPLACEMENT &lt;span class=&quot;caps&quot;&gt;POLICY &lt;/span&gt;- FAULTY &lt;span class=&quot;caps&quot;&gt;GOODS&lt;/span&gt;&lt;br /&gt;Style &amp;#38; Kulture will replace any unused goods that arrive at their destination faulty or damaged. Written notification of along with a photograph and explanation must be emailed to &lt;a href='mailto:info@styleandkulture.com.au'&gt;info@styleandkulture.com.au&lt;/a&gt; within 48 hours of your parcel being signed for. Delivery and handling charges on returns are not refundable for incorrect choice. Please include your receipt as proof of purchase and your return address so that we can process the return correctly and quickly. Refunds are processed using the credit card provided for the original sale and the receipt will be posted to you. We reserve the right to charge return freight for any replacement product.&lt;/p&gt;


	&lt;p&gt;&lt;span class=&quot;caps&quot;&gt;SHIPPING COSTS&lt;/span&gt;&lt;br /&gt;All orders incur a handling and freight fee. We package your purchases with care to avoid any breakages during transit. We reserve the right to select and or vary the carrier of goods. If you are ordering from outside of Australia final freight fees will need to be calculated and confirmation will be sent to you of these costs prior to shipping. There is no consideration in regard to insurance on shipping, if you require this please advise when ordering.&lt;/p&gt;


	&lt;p&gt;&lt;span class=&quot;caps&quot;&gt;DELIVERY TIME&lt;/span&gt;&lt;br /&gt;Online orders placed with Style &amp;#38; Kulture are delivered via Australia Post or Road Transport. Once funds clear, order is packaged and sent for immediate delivery Monday to Friday, excluding public holidays. Collection of order is available with prior arrangement. Personal delivery of order is available subject to a Delivery Fee within Bayside Brisbane, please contact us for further details.&lt;/p&gt;


	&lt;p&gt;&lt;span class=&quot;caps&quot;&gt;ACCURACY&lt;/span&gt;&lt;br /&gt;The information contained in these pages was correct at the time and we will attempt to keep the accuracy as current as possible. Pricing specials may occur at any time and last for short periods, we reserve the right to change and update this information at any time.&lt;/p&gt;


	&lt;p&gt;&lt;span class=&quot;caps&quot;&gt;DISCLAIMER&lt;/span&gt;&lt;br /&gt;You agree that your access to Style &amp;#38; Kulture, and use of this site, is subject to these terms and all applicable laws, and is at your own risk. This site and its contents are provided to you on &#8220;as is&#8221; basis, the site may contain errors, faults and inaccuracies and may not be complete and current.&lt;/p&gt;


	&lt;p&gt;Style &amp;#38; Kulture makes no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials or products included on this site, except as otherwise provided under applicable laws.&lt;/p&gt;


	&lt;p&gt;&lt;span class=&quot;caps&quot;&gt;PRIVACY&lt;/span&gt;&lt;br /&gt;Your privacy is important to us. That is why we want you to be informed about how we protect the privacy of visitors to our site. Please take a moment to read the following policy, which describes our privacy practices.&lt;/p&gt;


	&lt;p&gt;&lt;span class=&quot;caps&quot;&gt;COLLECTION OF INFORMATION&lt;/span&gt;&lt;br /&gt;Most of the content is available without our collection of any personal information from you. However, in some areas of the site we may request personal information from visitors such as name, home address, e-mail address. We may collect this information when you inquire about our products or services or generate a purchase. The data we collect is handled sensitively, securely and with proper regard to privacy. The information allows us to better understand the needs and preferences of our customers. &lt;br /&gt;This understanding translates into a better, more relevant range of merchandise and improved online service for an enhanced shopping experience.&lt;/p&gt;


	&lt;p&gt;In addition, some information may automatically be collected by our web servers as you browse our site. Our web server automatically collects information such as the domain name of the service providing you with Internet access, the Internet protocol (IP) address used to connect your computer to the Internet, your browser type and version, operating system and platform, the average time spent on our site, pages viewed, information searched for, access times and other relevant statistics. We may from time to time use cookies on our site.&lt;/p&gt;


	&lt;p&gt;&lt;span class=&quot;caps&quot;&gt;USE OF INFORMATION&lt;/span&gt;&lt;br /&gt;We use your personal information in a limited way to respond to your requests. We do not share, sell, transfer any of your information with any third party.&lt;/p&gt;


	&lt;p&gt;&lt;span class=&quot;caps&quot;&gt;SECURITY&lt;/span&gt;&lt;br /&gt;We take reasonable precautions to keep all information obtained from our online visitors secure against unauthorized access and use.&lt;/p&gt;


	&lt;p&gt;&lt;span class=&quot;caps&quot;&gt;CHANGES TO THE POLICY&lt;/span&gt;&lt;br /&gt;By using our site you consent to our collection and use of your personal information as described in this policy. We reserve the right to modify this privacy statement and related business practices at any time by posting updated text on this site, and your continued use constitutes acceptance of those changes. Thank you for visiting our site, and for taking the time to read these policies.&lt;/p&gt;</body-html>
  <created-at type="datetime">2008-06-14T18:09:28+10:00</created-at>
  <handle>faq</handle>
  <id type="integer">315712</id>
  <published-at type="datetime">2008-06-14T18:09:28+10:00</published-at>
  <shop-id type="integer">147251</shop-id>
  <template-suffix nil="true"></template-suffix>
  <title>FAQ</title>
  <updated-at type="datetime">2009-04-25T18:55:07+10:00</updated-at>
  <body>&lt;br&gt;HOW TO ORDER
The easiest and efficient way to order is via our secure online shopping cart payment service. Select your items in the shopping cart and when finished proceed to checkout.

Product prices include GST and Australian shipping rates are added on during the checkout process. Postage costs include packaging. International buyers are welcome and postage costs will be advised upon full address details being provided. 

Order Fulfilment
Should you place an order for an item that is out of stock, we will hold the entire order until such time as it become available again. You will be advised of this should this occur. If an item is no longer available we will advise you.

Clearance, Specials and Sale Items
NO RETURNS OR CREDITS issued against any specials and clearance items.  We hold no responsibility to the quality or condition of clearance items.

Handmade Items
These items are sourced from various parts of the world. As these items are hand finished using traditional methods, any irregularities and characteristics will occasionally deviate in colour, grain, texture and consistency. It is even possible that some parts of the timeber may open up in areas. This is part of the originality of the timber and the uniqueness of each peice.

Please email us at &lt;a href='mailto:info@styleandkulture.com.au'&gt;info@styleandkulture.com.au&lt;/a&gt; if you have any questions about ordering.


PAYMENT METHODS
Dispatch is fast, once payments have cleared, your items are on their way.
Style &amp; Kulture accept major Credit Cards such as Visa and Mastercard or you can pay direct from your Paypal account. In addition we also offer manual payment options such as cheque, money order or direct deposit into our bank account. Online credit card payments are processed by Paypal.

Credit Card
Visa and Mastercard accepted &#8211; processed by Paypal &#8211; select Paypal option at checkout.

Paypal
Pay direct from your Paypal account

Cheques &amp; Money Orders
Make cheques or money orders payable to &#8216;Style &amp; Kulture&#8217; and send to:

Style &amp; Kulture
Muskwood Street
Capalaba  QLD  4157
(Goods will be dispatched upon cheque clearance)

Direct Bank Payment
If you wish to pay directly into our bank account, please select this option at checkout. Goods will be dispatched once payment cleared in our account.

Paypal are owned by eBay, one of the world&#8217;s largest online retailers so you know your information will be kept secure.

Prices are subject to change without notice.


14-DAY REFUND/REPLACEMENT POLICY - FAULTY GOODS
Style &amp; Kulture will replace any unused goods that arrive at their destination faulty or damaged. Written notification of along with a photograph and explanation must be emailed to &lt;a href='mailto:info@styleandkulture.com.au'&gt;info@styleandkulture.com.au&lt;/a&gt; within 48 hours of your parcel being signed for. Delivery and handling charges on returns are not refundable for incorrect choice. Please include your receipt as proof of purchase and your return address so that we can process the return correctly and quickly. Refunds are processed using the credit card provided for the original sale and the receipt will be posted to you. We reserve the right to charge return freight for any replacement product.


SHIPPING COSTS
All orders incur a handling and freight fee. We package your purchases with care to avoid any breakages during transit. We reserve the right to select and or vary the carrier of goods. If you are ordering from outside of Australia final freight fees will need to be calculated and confirmation will be sent to you of these costs prior to shipping. There is no consideration in regard to insurance on shipping, if you require this please advise when ordering.


DELIVERY TIME
Online orders placed with Style &amp; Kulture are delivered via Australia Post or Road Transport. Once funds clear, order is packaged and sent for immediate delivery Monday to Friday, excluding public holidays. Collection of order is available with prior arrangement. Personal delivery of order is available subject to a Delivery Fee within Bayside Brisbane, please contact us for further details.


ACCURACY
The information contained in these pages was correct at the time and we will attempt to keep the accuracy as current as possible. Pricing specials may occur at any time and last for short periods, we reserve the right to change and update this information at any time.


DISCLAIMER
You agree that your access to Style &amp; Kulture, and use of this site, is subject to these terms and all applicable laws, and is at your own risk. This site and its contents are provided to you on &#8220;as is&#8221; basis, the site may contain errors, faults and inaccuracies and may not be complete and current.

Style &amp; Kulture makes no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials or products included on this site, except as otherwise provided under applicable laws.


PRIVACY
Your privacy is important to us. That is why we want you to be informed about how we protect the privacy of visitors to our site. Please take a moment to read the following policy, which describes our privacy practices.



COLLECTION OF INFORMATION
Most of the content is available without our collection of any personal information from you. However, in some areas of the site we may request personal information from visitors such as name, home address, e-mail address. We may collect this information when you inquire about our products or services or generate a purchase. The data we collect is handled sensitively, securely and with proper regard to privacy. The information allows us to better understand the needs and preferences of our customers. 
This understanding translates into a better, more relevant range of merchandise and improved online service for an enhanced shopping experience.

In addition, some information may automatically be collected by our web servers as you browse our site. Our web server automatically collects information such as the domain name of the service providing you with Internet access, the Internet protocol (IP) address used to connect your computer to the Internet, your browser type and version, operating system and platform, the average time spent on our site, pages viewed, information searched for, access times and other relevant statistics. We may from time to time use cookies on our site.


USE OF INFORMATION
We use your personal information in a limited way to respond to your requests. We do not share, sell, transfer any of your information with any third party.


SECURITY
We take reasonable precautions to keep all information obtained from our online visitors secure against unauthorized access and use.


CHANGES TO THE POLICY
By using our site you consent to our collection and use of your personal information as described in this policy. We reserve the right to modify this privacy statement and related business practices at any time by posting updated text on this site, and your continued use constitutes acceptance of those changes. Thank you for visiting our site, and for taking the time to read these policies.
</body>
</page>
